Return & Refund Policy

Last Updated: the 12th December 2025

1. Governing Documents & Acceptance
This policy is an integral part of, and shall be interpreted in conjunction with, the Proforma Invoice (PI) and the Sales Contract governing each order. By placing an order, the Buyer acknowledges and agrees to be bound by these terms. In case of any conflict, the terms of the Sales Contract shall prevail.

2. Inspection, Claims & Acceptance Procedure
2.1 Pre-Shipment Inspection (Recommended): For custom or large-volume orders, we strongly recommend a pre-shipment inspection at our facility. This is the optimal time to verify product specifications, workmanship, and packaging.
2.2 Post-Delivery Inspection & Claim Deadline:

The Buyer or their authorized representative has a strict period of 7 (seven) calendar days after receipt of goods at the destination warehouse to inspect the quantity and check for any visible damage or major non-conformity to the ordered specifications.
Any claim regarding damage, shortage, or obvious non-conformity MUST be reported in writing (via email to our designated claim contact) within this period, accompanied by clear photographic or video evidence. Failure to notify within this timeframe constitutes final acceptance of the delivered goods.
2.3 Latent Defects: For defects that could not be discovered during a reasonable inspection (e.g., internal electrical failure), the Buyer must notify us in writing within 6 (six) months from the shipment date, provided the products have been stored, installed, and used according to our specifications and all applicable electrical codes.

3. Conditions for Return & Refund
We do not accept returns for general change of mind, project cancellation, or minor aesthetic variations. Returns are only considered under the following validated conditions:

Material Non-Conformity: Products materially differ from the specifications agreed upon in the Sales Contract (e.g., incorrect model, size, finish, or materially deviant light output).
Quality Defect: Products have a verified manufacturing defect that affects core functionality or safety.
Damage in Transit (if our responsibility): Damage occurred before the transfer of risk, as defined by the agreed Incoterm in the contract.

4. Return Process & Associated Costs

Return Authorization (RMA): No returns will be accepted without a prior issued Return Material Authorization (RMA) number from our sales department.
Evaluation: Upon receipt, we will inspect the returned goods. If the return is justified per Section 3, we will, at our discretion:
- Repair the defective product and return it.
- Replace the product with a conforming one.
- Issue a partial or full credit for the purchase price of the non-conforming items.
Cost Allocation: Unless otherwise agreed, the Buyer is responsible for all costs associated with returning the goods (shipping, insurance, customs) for non-warranty returns. For valid warranty returns, we will cover the cost of repair/replacement and standard return freight.

5. Dispute Resolution Pathway
Our goal is to resolve any issue amicably. Should a dispute arise, the following pathway shall be followed:

Direct Negotiation: Parties will attempt to resolve the matter through good-faith negotiation within 30 days.
Mediation/Arbitration: If negotiation fails, the dispute shall be finally settled by binding arbitration as stipulated in the Sales Contract. Commonly, this refers to the rules of a recognized body such as the International Chamber of Commerce (ICC). The place of arbitration shall be Hong Kong.
Governing Law: This agreement and any dispute shall be governed by the laws specified in the Sales Contract (e.g., the laws of the People’s Republic of China).

6. Warranty
Our standard product warranty terms, covering manufacturing defects for a specified period, are provided separately with the product documentation and/or Sales Contract. This Return Policy addresses commercial transactions, not warranty claims, though the processes may overlap.

7. Limitation of Liability
AURORA LED LIMITED is total liability for any claim arising from an order shall not exceed the total value of that specific order. We are not liable for any consequential, indirect, or incidental damages.

Contact for Claims & Returns:
AURORA LED LIMITED- Customer Service Department
Email: contract@auroralumi.com
Subject Line: RMA Inquiry – [Your PI Number]